Reviews & Testimonials
I am a long time user of Joplin’s because of their efficient customer service personnel both on the phone and in person when they service my equipment.
They are very thorough on every visit and give me feedback that is all inclusive to keep my air conditioners and heat always working well.
This semi annual maintenance is always an easy appointment to set up and I know I am getting best service from this great well established firm.
We have worked with Joplin’s for 24 years. We feel in having our systems serviced regularly we prolong their life by catching small problems before they become large problems. Joplin’s employees take the time to explain everything to me and work with me to make each room as comfortable as possible. They are extremely thorough on each visit. We have been very pleased with their service.
The semi yearly maintenance program is a very effective tool to keep our heating and cooling systems running well for each season of the year. The service men are punctual and efficient. They take the time to explain how my system is working and how to improve it. I have used Joplin’s for over 10 years and the few repairs I have needed were reasonably priced for top of the line equipment.
We have had Joplin’s service our heating/cooling units for years. They do a great job keeping our units running! Recently I was having trouble with one of our thermostats. I called and was able to get someone out that same afternoon. They sent a guy who did a thorough check of everything and determined that the thermostat needed to be replaced. I’m already on the schedule to have the work done. They are courteous and punctual!
New customer of Joplin’s here. I just did a home AC replacement with them after getting 3 different bids. Joplin’s price was fair and I felt confident that Richie was designing the best system for my home and my price range. On the install date Donovan and his entire crew were complete pros and I can tell you that they all REALLY care about quality. Wow are they detailed and hard workers! Very happy with the entire experience.
Our Tech Ryan, was on time as usual. I am always amazed at how cordial and efficient every tech has been. In reading the reviews you see people saying that they will be requesting a certain tech. Every tech that has been to our home has been nothing less than super so I would see no reason to ask for a particular one. I also appreciate the fact that if I forget to schedule the pm, then I always get a call that it is time as opposed to just letting it slip by. Always very professional and efficient and it is much appreciated.
I want to compliment Joplin Air Conditioning on the level of service we have received. We had to replace a Trane 2-ton Condenser and Coil Unit last week. Joplin was recommended by a friend. We also had known the Joplin family since 1980 when we first moved to McKinney. It was sad to hear of Bill’s passing last year.
We received the highest level of service from your crew. Specifically Walley R. (Employee # 333), and Travis S. (Employee # 348). They did the install on 5/12/16. Specifically I was impressed with Walley and his mission to enhance Travis’s training and skills. I watched and listened to Walley as he took the time to share his many techniques used to organize the job, what tools to use, then commission and test the new unit. Walley explained to me your management had sent him with Travis and that he was to take time that day to train Travis. He was patient, communicated precisely, demonstrated where needed, and shared his expertise. There were several others on the phone and I should mention Janis Harbin and Jeff (supervisor) who gave us the estimate/finance as all being very professional, as well.
It is also a great demonstration of your corporate culture that you hired Travis, a Vet. He learned fast and worked well with Walley.
Joplin Air and your staff have “Quality and Put the Customer First” mentally. You should all be proud and I know Bill would be.
Joplin’s best of the best.
I have been a customer of this company many years and they are the best in the industry.
I have used Joplin for many many years. Started in 1981. I am always pleased.