Reviews & Testimonials
We had decided to replace our entire system. Called Joplin’s and Jeff the salesman started the great experience by providing an estimate of what we thought was a fair price. Joplin’s dispatched George, Tristan, Diego, Alex, to make the repair. These guys showed up with great attitudes and completed the task in a timely manner. We have never dealt with a more professional, up front, top notch, home repair contractor. Thanks again to the Joplin team for our cold air!
Bill Joplin’s installed my original AC systems back in 1996 when I built my house…and each year they have inspected my systems in the summer and winter. No other company has ever touched our original systems…and all the repairs needed over the last 22 years were done with excellence. Joplin just replaced literally everything (including all duct work) with 3 new 21-Seer Carrier Infinity systems (each 4 tons). The installers were prompt, courteous, careful, professional, and highly skilled. We absolutely love our new AC systems and will never use anyone else for our AC needs!!!
We’ve been using Joplin’s for 11 years and maybe more. We have been extremely pleased. The technicians we’ve had are professional and efficient. I think we’ve only had two for our normal service calls and when we schedule an appointment, we ask for them by name. One of the things we really appreciate is the integrity. At least 3 or 4 times, they have given us recommendations to hold off on replacing a compressor. “Let’s top off the charge and see how it holds up before we replace it.” Their office staff is also very efficient and prompt.
The great folks at Bill Joplin’s came out last week to install air purifiers in our home. We have a couple of family members with bad asthma. In less than a week we have seen a dramatic improvement in breathing easier for everyone. The team that came out was professional, smart and very respectful. We highly recommend Bill Joplin’s.
Our Tech Ryan, was on time as usual. I am always amazed at how cordial and efficient every tech has been. In reading the reviews you see people saying that they will be requesting a certain tech. Every tech that has been to our home has been nothing less than super so I would see no reason to ask for a particular one. I also appreciate the fact that if I forget to schedule the pm, then I always get a call that it is time as opposed to just letting it slip by. Always very professional and efficient and it is much appreciated.
I want to compliment Joplin Air Conditioning on the level of service we have received. We had to replace a Trane 2-ton Condenser and Coil Unit last week. Joplin was recommended by a friend. We also had known the Joplin family since 1980 when we first moved to McKinney. It was sad to hear of Bill’s passing last year.
We received the highest level of service from your crew. Specifically Walley R. (Employee # 333), and Travis S. (Employee # 348). They did the install on 5/12/16. Specifically I was impressed with Walley and his mission to enhance Travis’s training and skills. I watched and listened to Walley as he took the time to share his many techniques used to organize the job, what tools to use, then commission and test the new unit. Walley explained to me your management had sent him with Travis and that he was to take time that day to train Travis. He was patient, communicated precisely, demonstrated where needed, and shared his expertise. There were several others on the phone and I should mention Janis Harbin and Jeff (supervisor) who gave us the estimate/finance as all being very professional, as well.
It is also a great demonstration of your corporate culture that you hired Travis, a Vet. He learned fast and worked well with Walley.
Joplin Air and your staff have “Quality and Put the Customer First” mentally. You should all be proud and I know Bill would be.
Joplin’s best of the best.
I have been a customer of this company many years and they are the best in the industry.
I have used Joplin for many many years. Started in 1981. I am always pleased.
Every technician that services our units is thoroughly trained, is able to identify or complete the job quickly, and is polite, personable, professional, and seemed truly interested in making sure we were happy with the service work and product. The last tech showed me pictures from his iphone of dysfunctional parts. They were also neat and tried to keep our house as clean as events would allow.