First time using a company to do preventative maintenance on our new home AC unite. Joplins office was great when I needed to reschedule, very kind and professional. The technician Ryan-273 was absolutely wonderful. Very professional, knowledgeable and nice to chat with. First time home owners and he explained and taught me a lot about our unit and simple trouble shoots in case we ever had an issue. Very thankful we chose Joplins, thank you!