Amit G.

Erik had come by today to do some servicing on both our AC units as well as airbalancing (our media room was off). He was extremely polite, professional, detailed, understanding, courteous and all-in-all an excellent person to interact with. He did not seem hurried at all and was willing to make a conversation . we had used Joplins once a few years ago based on a colleague’s referral. I am very happy with the choice we made . Erik was very thorough and detailed in his work. Moreover, after he diagnosed that the capacitor and the motor on one of the units was bad, he was willing to undo some of the work he’d done so we could go through our home warranty. Gestures like this serve as a great testimony of Joplin’s customer-centric focus. They have definitely earned our business for good !!