I want to compliment Joplin Air Conditioning on the level of service we have received. We had to replace a Trane 2-ton Condenser and Coil Unit last week. Joplin was recommended by a friend. We also had known the Joplin family since 1980 when we first moved to McKinney. It was sad to hear of Bill’s passing last year.
We received the highest level of service from your crew. Specifically Walley R. (Employee # 333), and Travis S. (Employee # 348). They did the install on 5/12/16. Specifically I was impressed with Walley and his mission to enhance Travis’s training and skills. I watched and listened to Walley as he took the time to share his many techniques used to organize the job, what tools to use, then commission and test the new unit. Walley explained to me your management had sent him with Travis and that he was to take time that day to train Travis. He was patient, communicated precisely, demonstrated where needed, and shared his expertise. There were several others on the phone and I should mention Janis Harbin and Jeff (supervisor) who gave us the estimate/finance as all being very professional, as well.
It is also a great demonstration of your corporate culture that you hired Travis, a Vet. He learned fast and worked well with Walley.
Joplin Air and your staff have “Quality and Put the Customer First” mentally. You should all be proud and I know Bill would be.
